Delivery

We dispatch items within 24 hours of receiving your order using RM24. You will receive an email confirmation when your order is dispatched together with a tracking number.  Please note that RM24 does not provide live tracking from dispatch, only confirmation of delivery. 

CHRISTMAS & NEW YEAR DISPATCH TIMETABLE

14th & 15th December - Royal Mail Strike

16th December - Recommended date by Royal Mail for arrival before Christmas.

All orders with 'Christmas Delivery' as their preferred delivery date will be dispatched on this day.

17th December - We are adding a Saturday dispatch to our timetable. Orders will be dispatched as normal on this date although we cannot guarantee delivery in time for Christmas.

19th December -  Orders will be dispatched as normal on this date although we cannot guarantee delivery in time for Christmas.

20th December - Orders will be dispatched as normal on this date although we cannot guarantee delivery in time for Christmas.

21st December -  Last day of dispatch. Closed for Christmas Period. 

As detailed above Royal Mail recommend items are dispatched on 16th December to arrive in time for Christmas although we will continue to dispatch items on the above dates.

4th January 2023 - Re-open after Festive period.  Although we are closed during the Festive period we will be dispatchg any pre-orders made prior to the 21st December.  Orders can still be placed although will not be dispatched until 4th January 2023.   

ROYAL MAIL DELIVERY (RM24)

While RM24 is very reliable with delivery usually taking place Next Day, this is not 100% guaranteed and may on occasion arrive later than expected which we understand is frustrating.  Unfortunately we are unable to raise an enquiry with Royal Mail until 10 days after the expected delivery date although please feel free to get in touch as we  are here to help in any way we can. 

PREFERRED DELIVERY DATE

When choosing a preferred delivery date, please always take into consideration our current dispatch times.  We will dispatch items with a PDD using RM24 Two days prior to allow time for the item to arrive. Please see notes above regarding strike action.